Your peace of mind

When you purchase a Senstec Shower Tray from us, we provide you with a full product guarantee that will run for a period of 10 years from the date of your purchase. This provides you with the assurance of a high-quality product, that is covered for manufacturing defect and/or faulty materials, subject to the following:

  • This Guarantee does not cover the installation of the product. Installation is the customer’s responsibility alone. The guarantee is not transferable.
  • The product(s) must only be used for its intended purpose and be properly maintained.
  • The product must not be adapted, modified or otherwise altered in any way prior to installation. Defective product(s) should be returned to Classic Marble and must not be fitted by customers.
  • In the event of a defect in the product which the customer believes is covered by this Guarantee, the customer should contact Classic Marble. Classic Marble must be given the opportunity to inspect the product in its installed state.
  • Customer(s) rights under this guarantee are limited to either the supply of a replacement product or a refund of the amount paid for the defective product (at Classic Marble’s discretion) and Classic Marble shall not be liable to pay any damages or other amounts to the customer for any damage or loss suffered, whether consequential or otherwise.

This guarantee does not in any way affect a consumer’s statutory rights.